mon33 Terms & Conditions

1. Acceptance of Terms

Welcome to mon33. These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "User", "Player", "you", or "your") and mon33 (the "Company", "Platform", "we", "us", or "our") governing your access to and use of the mon33 website, mobile applications, and all associated services (collectively, the "Service").

By registering an account, accessing the mon33 platform, placing any wager, or using any feature of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming policies. If you do not agree with any part of these Terms, you must immediately cease using the Service and refrain from creating an account.

mon33 reserves the right to modify, update, or replace these Terms at any time without prior individual notice. Continued use of the Service following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account registered by a User on the mon33 platform, used to access services, place wagers, and manage funds.
• "Bonus" means any promotional credit, free bet, cashback, or other promotional offering provided by mon33 to Users, subject to specific terms and wagering requirements.
• "Deposit" means any transfer of funds from a User's personal bank account or e-wallet to their mon33 Account balance for the purpose of wagering.
• "IDR" or "Rp" means Indonesian Rupiah, the official currency used on the mon33 platform for all transactions involving Indonesian Users.
• "KYC" (Know Your Customer) means the identity verification process required by mon33 to confirm a User's identity, age, and compliance with legal requirements.
• "Real Money Balance" means funds deposited by the User or winnings from wagers, which can be withdrawn at any time subject to these Terms and completion of any applicable wagering requirements.
• "RTP" (Return to Player) means the theoretical percentage of all wagered money that a game will return to players over a statistically significant number of rounds.
• "Wager" or "Bet" means the placement of funds on a game, sporting event, or other outcome offered on the mon33 platform.
• "Withdrawal" means any transfer of funds from a User's mon33 Account balance to their personal bank account or e-wallet.

3. Eligibility Requirements

To register and maintain an Account with mon33, you must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least twenty-one (21) years of age or older. mon33 strictly prohibits underage gambling. We reserve the right to request proof of age at any time through our KYC verification process. Accounts found to belong to individuals under 21 years of age will be immediately suspended, all wagers voided, and funds forfeited in accordance with applicable law.

3.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction of residence. You are not under any legal disability, court order, guardianship, or conservatorship that would prevent you from entering into this agreement or participating in online gaming activities.

3.3 Geographic Restrictions

The mon33 Service is primarily intended for residents of Indonesia. By using the Service, you represent and warrant that you are accessing the platform from a location where online gaming is not prohibited by local law. You are solely responsible for ensuring that your use of mon33 complies with all applicable laws and regulations in your jurisdiction. mon33 does not guarantee that the Service is legal in all jurisdictions, and accessing the Service from locations where it is illegal is strictly prohibited.

3.4 Single Account Policy

You may register only one (1) Account with mon33. Creating multiple accounts (also known as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If we detect or reasonably suspect that you have created or are operating multiple accounts, we reserve the right to suspend or permanently close all associated accounts, void all wagers, and forfeit any balances and winnings.

4. Account Registration and Security

4.1 Registration Process

To create an Account, you must provide accurate, current, and complete information during the registration process, including your full legal name (as it appears on your government-issued identification document), date of birth, residential address, valid email address, and mobile phone number. Providing false, misleading, or fraudulent information during registration is a serious violation of these Terms and may result in immediate account closure and forfeiture of funds.

4.2 KYC Verification

mon33 requires all Users to complete a Know Your Customer (KYC) verification process before processing withdrawals. You will be required to submit clear, legible copies or photographs of the following documents:

• Identity Proof: A valid government-issued photo identification document such as your Indonesian National Identity Card (KTP), Indonesian Passport, or Indonesian Driver's License. The document must be current (not expired) and clearly show your full name, date of birth, photograph, and identification number.
• Address Proof: A recent utility bill (electricity, water, internet), bank statement, or government-issued document dated within the last three (3) months, displaying your full name and current residential address.
• Selfie Verification: A clear photograph of yourself holding your identity document next to your face, ensuring that all text on the document is readable and your face is clearly visible.

KYC verification typically completes within 1-24 hours of submission. Failure to complete KYC verification when requested will result in withdrawal restrictions. We reserve the right to request additional documentation or information at any time to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

4.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials (username and password). You must not share your login credentials with any third party. You agree to immediately notify mon33 Customer Support if you become aware of any unauthorized access to or use of your Account. mon33 is not liable for any loss or damage arising from your failure to protect your Account credentials.

We strongly recommend that you use a strong, unique password and enable two-factor authentication (2FA) where available to enhance your Account security.

4.4 Account Suspension and Termination

mon33 reserves the right to suspend, restrict, or permanently terminate your Account at any time, with or without notice, if we determine (in our sole discretion) that:

• You have violated any provision of these Terms;
• You have engaged in fraudulent, abusive, or illegal activity;
• You have provided false or misleading information during registration or KYC verification;
• Your Account activity suggests money laundering, collusion, or other suspicious behavior;
• You have created multiple accounts in violation of the Single Account Policy; or
• We are required to do so by law, regulation, or order of a competent authority.

In the event of Account termination for cause, mon33 reserves the right to forfeit any remaining balances, void pending wagers, and withhold winnings. If your Account is closed at your request or due to self-exclusion under our Responsible Gaming policy, your remaining Real Money Balance (excluding any forfeited Bonus funds) will be returned to you following completion of any applicable wagering requirements and pending transaction verification.

5. Deposits and Withdrawals

5.1 Deposits

mon33 accepts deposits via the following Indonesian payment methods: Bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are processed in Indonesian Rupiah (IDR / Rp). The minimum deposit amount is Rp 20,000 for e-wallet transfers and Rp 50,000 for bank transfers. There is no maximum deposit limit per transaction, though daily deposit limits may apply based on your payment provider's restrictions.

Deposits are typically credited to your Account balance instantly. In rare cases, delays of up to 15 minutes may occur due to interbank processing or payment provider technical issues. If a deposit is not credited within 30 minutes, please contact Customer Support with your transaction reference number for investigation.

You must deposit funds from a payment account or financial instrument registered in your own legal name. Third-party deposits (deposits made from accounts not in your name) are strictly prohibited and will result in funds being returned to the source, potential Account suspension, and forfeiture of any associated winnings.

5.2 Withdrawals

You may request a withdrawal of your Real Money Balance at any time, subject to the following conditions:

• Your Account has successfully completed KYC verification;
• You have met all applicable wagering requirements for any active Bonuses;
• The withdrawal is made to a payment account or financial instrument registered in your own legal name (matching your KYC documents); and
• You meet the minimum withdrawal amount (Rp 50,000 for e-wallets, Rp 100,000 for bank transfers).

Withdrawal requests are typically processed within 1-5 minutes for bank transfers and instantly to 2 minutes for e-wallet transfers. Processing times may extend during periods of high transaction volume, technical maintenance, or additional verification requirements. mon33 reserves the right to request additional documentation or information before processing a withdrawal if we have reasonable grounds to suspect fraudulent activity, money laundering, or violation of these Terms.

All withdrawals are subject to anti-money laundering (AML) policies. You must wager deposited funds at least once (1x turnover) before those funds become eligible for withdrawal. This is a standard AML requirement across the global gaming industry.

5.3 Fees

mon33 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. You are responsible for any fees charged by third-party payment providers.

6. Bonuses and Promotions

6.1 General Bonus Terms

mon33 offers various Bonuses and promotional offers to Users from time to time, including but not limited to welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All Bonuses are subject to specific terms and conditions, which are published on the mon33 website at the time the Bonus is offered. You are responsible for reading and understanding the terms of any Bonus before claiming or accepting it.

Unless otherwise stated, all Bonuses are subject to wagering requirements (also known as "rollover" or "playthrough" requirements). A wagering requirement specifies the number of times you must wager the Bonus amount (and sometimes the deposit amount) before Bonus funds convert to Real Money Balance and become eligible for withdrawal.

6.2 Wagering Requirements

Wagering requirements vary by Bonus and are clearly stated in the Bonus terms. For example, a Rp 500,000 Bonus with a 10x wagering requirement means you must place a total of Rp 5,000,000 in wagers before the Bonus converts to withdrawable funds. Different game types contribute different percentages toward wagering requirements:

• Slots: 100% contribution (every Rp 1,000 wagered counts as Rp 1,000 toward the requirement)
• Table Games (Blackjack, Roulette, Baccarat): 10-20% contribution (varies by specific game and Bonus)
• Live Dealer Games: 10-20% contribution (varies by specific game and Bonus)
• Sports Betting: Contribution varies by odds and Bonus type; typically only bets with odds of 1.50 or higher contribute.

Wagering requirements must be met within the specified time period (typically 7-30 days from Bonus activation). If wagering requirements are not met within the time period, the Bonus and any associated winnings are forfeited.

6.3 Bonus Abuse

mon33 reserves the right to void Bonuses, withhold winnings, and close Accounts if we determine (in our sole discretion) that a User has engaged in Bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same Bonus multiple times, using betting strategies designed solely to meet wagering requirements with minimal risk, colluding with other Users, or exploiting technical glitches or errors in Bonus terms. Any activity that we determine is undertaken primarily to profit from Bonuses rather than genuine gameplay constitutes Bonus abuse.

6.4 Bonus Withdrawal Restrictions

Bonus funds cannot be withdrawn until all wagering requirements are met. If you request a withdrawal while Bonus wagering requirements are incomplete, the Bonus and any associated winnings will be forfeited, and only your original deposit and any winnings from that deposit (if applicable) will be processed.

7. Gameplay Rules and Conduct

7.1 Fair Play

All Users must engage in fair play at all times. You agree not to use any automated systems, bots, scripts, or other software that interferes with the normal operation of the Service or gives you an unfair advantage. You agree not to collude with other Users or engage in any form of cheating or manipulation of game outcomes.

7.2 Game Rules

Each game available on mon33 has specific rules, which are available within the game interface or in the game information section. You are responsible for understanding the rules of any game before placing wagers. In the event of a dispute regarding game rules or outcomes, mon33's decision (based on our game logs and records) is final and binding.

7.3 Technical Issues

In the event of a technical malfunction, game error, or software bug that affects game outcomes, mon33 reserves the right to void affected wagers and refund stakes. If a game disconnects while you have an active wager (e.g., during a slot spin or live dealer round), the game result will be determined according to the game provider's technical specifications, and any winnings will be credited to your Account. You can view the outcome in your transaction history once the technical issue is resolved.

7.4 Sports Betting Rules

All sports betting wagers are subject to the official result as determined by the relevant governing body of the sport (e.g., FIFA for football, ATP/WTA for tennis). If an event is postponed, rescheduled, or abandoned, specific rules apply based on the sport and market type. These rules are detailed in our Sports Betting Rules section, which is available in the Help Center. mon33 reserves the right to void wagers on events where there is credible evidence of match-fixing, corruption, or other integrity concerns.

8. Prohibited Activities

The following activities are strictly prohibited on the mon33 platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of funds and winnings, and potential legal action:

• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Creating or operating multiple accounts (multi-accounting);
• Depositing funds from accounts not in your legal name (third-party deposits);
• Using the mon33 platform for money laundering or other illegal financial activities;
• Using automated systems, bots, scripts, or software to place wagers or manipulate game outcomes;
• Colluding with other Users or engaging in any form of cheating or fraud;
• Exploiting technical glitches, bugs, or errors for personal gain;
• Engaging in abusive, offensive, threatening, or harassing behavior toward other Users or mon33 staff;
• Attempting to reverse-engineer, decompile, or hack the mon33 platform or any games;
• Using virtual private networks (VPNs) or other tools to disguise your geographic location;
• Sharing your Account credentials or allowing third parties to access your Account; or
• Using the Service while located in a jurisdiction where online gaming is prohibited.

mon33 employs sophisticated fraud detection systems and conducts regular manual reviews of account activity. We cooperate fully with law enforcement and regulatory authorities in investigating suspected illegal activity.

9. Intellectual Property

All content on the mon33 platform, including but not limited to text, graphics, logos, images, software, game designs, and audio-visual materials (collectively, "Content"), is the property of mon33, its affiliates, or its licensed content providers and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, or sell any Content or software obtained from the Service without prior written consent from mon33.

The mon33 name, logo, and all related product and service names, design marks, and slogans are trademarks of mon33. You may not use these trademarks without prior written permission. Third-party trademarks displayed on the mon33 platform (e.g., game provider logos, payment method brands) are the property of their respective owners.

10. Limitations of Liability

To the fullest extent permitted by applicable law, mon33, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors (collectively, the "mon33 Parties") shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service;
• Any conduct or content of any User or third party on the Service;
• Any content obtained from the Service;
• Unauthorized access, use, or alteration of your transmissions or content;
• Technical malfunctions, errors, interruptions, or defects in the Service or any game;
• Delays or failures in processing deposits or withdrawals due to third-party payment provider issues; or
• Any other matter relating to the Service.

In no event shall the total aggregate liability of the mon33 Parties exceed the amount of funds in your Account at the time of the claim, or One Hundred Thousand Indonesian Rupiah (Rp 100,000), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

10.1 Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. mon33 disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. mon33 does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Dispute Resolution

11.1 Customer Support Resolution

If you have any dispute, complaint, or concern regarding the Service, you must first contact mon33 Customer Support in writing via email or live chat. Our support team will investigate your claim and provide a written response within five (5) business days. Most disputes can be resolved promptly through direct communication with our support team.

11.2 Internal Complaints Procedure

If you are not satisfied with the initial response from Customer Support, you may escalate your complaint to mon33 Management by emailing [email protected] with "ESCALATED COMPLAINT" in the subject line. Management will review your complaint and provide a final written response within ten (10) business days.

11.3 Arbitration

If a dispute cannot be resolved through mon33's internal complaints procedure, the dispute shall be submitted to binding arbitration under the rules of the arbitration authority specified in Section 13 (Governing Law). You agree to waive any right to a jury trial or to participate in a class action lawsuit.

12. Changes to Terms

mon33 reserves the right to modify, amend, or replace these Terms at any time, with or without prior individual notice. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to Users via email notification or prominent notice on the website. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must cease using the Service immediately and may close your Account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to ensure you are aware of the most current version of these Terms.

13. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with international commercial law principles and the laws applicable to online gaming platforms operating under international licenses. The specific governing jurisdiction and dispute resolution procedures are determined by the licensing authority under which mon33 operates.

By using the Service, you consent to the exclusive jurisdiction and venue of the courts or arbitration authorities designated by the applicable licensing jurisdiction for resolving any disputes arising under these Terms.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the mon33 Service, please contact us:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 on the mon33 website (accessible via the chat icon in the bottom-right corner of every page)
• Customer Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Languages: Indonesian (Bahasa Indonesia) and English

Our customer support team is trained to assist with all account-related inquiries, technical issues, payment questions, and general platform support. Average response time for live chat is under 2 minutes; email inquiries are typically answered within 4-6 hours.